Receiving Your Life Changing Products!

Enjoy Free and Fast Shipping! Experience the convenience of saving with Free Shipping on all advertised products. We happily ship to all 48 lower states, ensuring that you receive your items promptly. (Please note that we do not currently ship to Puerto Rico, Hawaii, or Alaska). Any products that we source upon customer request and are not advertised on our website may require an added shipping fee. 

 

Efficient Processing: Once you place an order, our team immediately begins processing it. The order request is swiftly sent to our warehouse, where it is prepared for pickup. Typically, it takes only 2-3 business days for your order to be picked up and prepared for transit.

 

Timely Delivery: While transit times may vary depending on the distance between your location and the warehouse, rest assured that your item will arrive promptly. You can expect delivery within 3-8 business days after pickup, ensuring you receive your order in a timely manner.

 

Enjoy Hassle Free Returns!

Hassle-Free Returns Within 30 Days: We want you to be completely satisfied with your purchase, which is why we offer a generous 30-day return policy. You have a full month from the date of receiving your item to request a return.

Return Eligibility Made Easy: To qualify for a return, simply ensure that your item is in the same pristine condition as when you received it. It should be unworn or unused, with all tags intact, and in its original packaging. Don't forget to include the receipt or proof of purchase.

Simple Return Process: Initiating a return is a breeze! Just reach out to us at sales@solaraltruism.com, and we'll guide you through the next steps. Upon acceptance of your return, we'll provide you with a convenient return shipping label, along with clear instructions on how and where to send your package. Please note that we can only accept returns that have been requested in advance.

Dedicated Support: We're here to assist you every step of the way. Should you have any questions or concerns regarding your return, don't hesitate to reach out to us at sales@solaraltruism.com.

Swift Resolution for Damages and Issues: Your satisfaction is our top priority. If your order arrives defective, damaged, or you receive the wrong item, kindly inspect it upon receipt and immediately contact us. We'll promptly assess the situation and work towards making it right for you.

Few Exceptions: While we strive to accommodate all returns, certain items are non-returnable for safety or customization reasons. Perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, as well as sale items and gift cards, unfortunately, fall under this category. If you have any concerns about a specific item, please don't hesitate to get in touch with us.

Refund Process Made Simple: Rest assured that we'll keep you informed every step of the way. Once we receive and inspect your return, we'll promptly notify you about the approval of your refund. If approved, the refund will be automatically processed back to your original payment method within 10 business days. Please bear in mind that your bank or credit card company may require additional time to complete the refund process.

If it has been more than 15 business days since we approved your return and you haven't received your refund, please don't hesitate to contact us at sales@solaraltruism.com. We're here to help.